Frequently Asked Questions
Everything you need to know about your custom timepiece journey.
What makes Maker's Watch Knot unique?
We specialize in high-quality, custom-made timepieces that combine traditional Japanese craftsmanship with modern design. Our modular system allows you to pair your favorite watch head with various straps to create a truly personal accessory.
How long does shipping take for international orders?
International orders are typically processed within 3-5 business days. Depending on your location and customs clearance, delivery usually takes between 7 to 14 business days via our premium courier partners.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please note that personalized or custom-engraved items are final sale and cannot be returned unless there is a manufacturing defect.
Do your watches come with a warranty?
Yes, all Maker's Watch Knot timepieces come with a one-year limited warranty from the date of purchase, covering any movement or manufacturing defects.
Are the watch straps interchangeable?
Absolutely. Our 'Easy Lever' system allows you to change your watch strap in seconds without any specialized tools, making it easy to match your watch to your outfit or occasion.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various region-specific digital wallets to ensure a secure and convenient checkout process.